Contact Us Lirunex Cambodia Support

Multiple Communication Channels Available

Our company provides comprehensive customer support services for all Lirunex users in Cambodia. We maintain dedicated communication channels to ensure prompt assistance for trading inquiries, technical issues, and account management needs. The support infrastructure operates continuously to accommodate different time zones and trading schedules. Cambodian traders can access our support team through various methods designed for convenience and efficiency. Each communication channel serves specific purposes and response timeframes.

The customer service department handles inquiries in multiple languages including English and Khmer. Support representatives undergo specialized training in forex trading, CFD markets, and platform functionality. This ensures accurate technical assistance and comprehensive problem resolution for Cambodia-based clients.

Live Chat Support System

Accessing Real-Time Assistance

The live chat feature provides immediate connection to our support specialists in Cambodia. Users can access this service directly through the Lirunex client portal without additional software installation. The chat interface supports file attachments for sharing screenshots and documents during troubleshooting sessions. To initiate live chat support, log into your trading account and locate the chat icon in the bottom-right corner. Click the icon to open the conversation window and select your inquiry category.

Chat Features and Capabilities

Our live chat system includes advanced features for enhanced communication efficiency. Screen sharing capabilities allow support agents to guide users through complex platform functions. The chat history remains accessible for reference during ongoing issues or follow-up questions. Chat sessions support multiple file formats including PDF, JPG, PNG, and DOC for document sharing. The system maintains encryption protocols to protect sensitive account information during conversations.

Users receive chat transcripts via email for future reference and documentation purposes.

Email Communication Process

Email support serves as our primary channel for detailed inquiries requiring comprehensive responses. The ticketing system ensures systematic handling of all requests with unique reference numbers for tracking purposes. Our Cambodia support team processes emails in order of receipt while prioritizing urgent trading-related matters. To contact us via email, send your inquiry to [email protected] with a clear subject line describing your issue. Include your account number, relevant screenshots, and detailed problem description.

This information helps our specialists provide accurate solutions without requiring additional correspondence. The email response process includes automated acknowledgment within minutes of submission. Our specialists review each case thoroughly and provide detailed solutions with step-by-step instructions. Follow-up emails ensure complete issue resolution and customer satisfaction.

Response timeframes vary based on inquiry complexity and current volume. Standard account questions receive responses within 2-4 hours during business days. Technical issues and verification requests may require additional processing time depending on investigation requirements.

Phone Support Services

Direct Voice Communication

Phone support offers immediate voice communication for complex trading issues requiring detailed explanation. Our Cambodia phone lines operate during extended business hours to accommodate local trading schedules. Multilingual support ensures effective communication in English and local languages. The phone support system includes callback options for users experiencing connection difficulties. Request callbacks through the client portal by providing your preferred contact time and phone number.

Phone Support Procedures

Before calling, prepare your account information including username, registered email address, and relevant transaction details. This preparation reduces call duration and enables faster issue resolution. Have your trading platform open during the call for real-time troubleshooting assistance. Phone support handles account verification, trading platform issues, and deposit/withdrawal inquiries. Complex technical problems may require screen sharing through additional software installation.

Our specialists guide users through the setup process during the call.

Self-Service Resources

The FAQ section contains comprehensive information covering common questions and procedures for Cambodia users. This resource includes step-by-step tutorials, trading guides, and platform navigation instructions. Regular updates ensure current information reflecting latest platform features and policies. Self-service options reduce wait times for standard inquiries while providing immediate access to solutions. The search function helps users locate specific information quickly using keywords or phrases.

Categories organize content by topic including account management, trading, and technical support.

Account-Specific Support

Verification Assistance

Account verification support helps Cambodia users complete KYC requirements efficiently. Our specialists guide clients through document submission processes and address common verification issues. The support team reviews submitted documents and provides feedback for any required corrections. Document requirements include government-issued identification, proof of address, and payment method verification. Our team accepts various document formats and provides specific guidelines for Cambodia residents.

Trading Platform Support

Platform-specific assistance covers MetaTrader 4, MetaTrader 5, and proprietary Lirunex trading interfaces. Our specialists help users configure trading environments, install indicators, and optimize platform settings. Technical support includes troubleshooting connection issues and performance optimization. The support team provides guidance for:

• Platform installation and setup procedures
• Custom indicator integration and configuration
• Automated trading system implementation
• Multi-monitor trading environment setup
• Mobile platform synchronization and settings

Advanced users receive assistance with API integration and custom development projects. Our technical team provides documentation and code examples for automated trading solutions. Support includes testing environments and debugging assistance for complex implementations.

Response Time Standards

We maintain specific response time commitments for different inquiry types and communication channels. Priority classification ensures urgent trading issues receive immediate attention while maintaining service quality for all requests. The escalation process handles complex cases requiring specialized expertise. Emergency trading issues receive immediate response through live chat and phone support. Account security concerns trigger priority handling with specialized security team involvement.

Standard inquiries follow established timeframes with regular status updates for longer resolution processes. Quality assurance processes monitor response times and resolution effectiveness. Customer feedback surveys help identify improvement opportunities and service enhancement needs. Regular training ensures support team knowledge remains current with platform updates and market developments.

Specialized Support Services

Our Cambodia operations include specialized support teams for different user segments and requirements. Institutional clients receive dedicated account managers with direct contact information. High-volume traders access priority support channels with reduced wait times and enhanced service levels. Educational support helps new traders understand platform functionality and market concepts. This service includes personalized training sessions and ongoing mentorship programs.

Experienced traders receive advanced technical analysis support and strategy development assistance. The compliance support team assists with regulatory requirements and reporting obligations for Cambodia-based traders. This includes tax documentation, transaction reporting, and regulatory compliance guidance. Legal support addresses contract questions and terms of service clarifications. Technical integration support serves developers and institutional clients requiring API access and custom solutions.

Our development team provides comprehensive documentation, testing environments, and ongoing technical assistance. Integration support includes webhook configuration and real-time data feed implementation. Contact us today through any of these channels to experience our comprehensive customer support services. Our Cambodia-focused team understands local market conditions and regulatory requirements. We provide the technical expertise and personalized assistance needed for successful trading operations in Cambodia’s dynamic financial markets.